FREQUENTLY ASKED QUESTIONS
ORDERING ON THISISL.COM
What forms of payment does L. accept?
L. accepts PayPal and major credit cards including, Visa, MasterCard, American Express and Discover. PayPal for subscriptions is coming soon. Just to note, we only accept one form of payment per order.
Did my order go through?
After your order is submitted, you’ll be directed to a confirmation page. An email confirmation will come through just after your order is processed.
How can I track my package?
After your package is shipped, we’ll send you an email with your tracking number within 24-48 hours after you’ve placed your order.
What is your exchange/return policy?
L. does not accept exchanges and returns for any opened or used product. And returns are only accepted for unopened boxes of unused product. If you have an issue with your product, give us a shout at L Support or 1 (888) 574-9646.
How much is shipping?
Standard shipping for products $5.00 and over is always free.
For products under $5.00, there is a $2.50 shipping fee.
Where do you ship?
We currently only ship to the U.S.
How do you ship?
We use DHL and USPS.
When will I receive my subscription?
Tampons, pads and liners are delivered every month.
When is my credit card charged?
The day your order is processed.
Can I order tampons, pads and liners without a subscription?
We only offer tampon, pad and liner subscriptions on thisisl.com, but if you prefer to purchase individuals products instead please look for us online or in store at Target (Target.com), Amazon, CVS (CVS.com), Meijer, HEB and Wegman’s.
How can I change my subscription?
Sign into your account at thisisl.com to change quantity, choose different products, or skip a delivery.
How can I cancel my subscription?
We’d be sad to see you go, but if you must, you can sign into your account and follow the "Cancel Membership" link.
ABOUT THE PRODUCT
TAMPONS, PADS & LINERS:
How much do regular tampons absorb?
How much do super tampons absorb?
How often should I change my tampon?
Every 4-8 hours
Do your pads feel thick, like a diaper?
Nope! We made sure they are ultra thin and absorbent.
Why do I use more tampons when they are made with organic cotton vs. conventional tampons?
Organic cotton tampons are free of artificial ingredients that increase absorbency, so you might notice that you change your tampon more frequently.
How do I use the compact applicator?
The compact applicator is made of two tubes, with the tampon inside. Extend the inner tube until you feel it come to a stop. It won’t click, like other tampons you may have used. To insert the tampon, just push the inner tube until it meets the end of the outer tube.
What are the risks of TSS with these tampons?
Using tampons comes with the risk of Toxic Shock Syndrome. Make sure to change your tampon every 4-8 hours to reduce your risk.
What is your packaging made of?
Environmentally-friendly plastic (PET) that is recyclable. PET is globally recognized as safe & non-toxic.
Is the packaging made of recycled materials?
No, but they are recyclable.
Where are they made?
Pads and liners are made in Europe and China. Tampons are made in Europe.
Is there BPA in the plastic tampon applicators? Or packaging?
No, they are both BPA-free.
How can I donate to the cause?
Buy L. products
L. was founded by Talia Frenkel, a photojournalist who worked for the Red Cross and United Nations. After documenting humanitarian crises around the world, her coverage of women's lack of access to reproductive rights and the effects of HIV/AIDS on young girls inspired her into action.
For every product purchased, one is made accessible to a person who needs it. Learn more about our movement here.