FREQUENTLY ASKED QUESTIONS

ORDERING ON THISISL.COM

 

What forms of payment does L. accept?

L. accepts Visa, MasterCard, American Express, Discover, all currently through PayPal. PLEASE NOTE that we only accept one form of payment per order.

Did my order go through?

After your order is submitted you will be directed back to the L. homepage. If you are at the L. homepage, you can be assured that your order was successful and will be processed. You will also receive an email confirmation shortly after your order is processed.

How can I track my package?

After your package is shipped, we will send you an email with your tracking number within 24-48 hours after you have placed your order.

What is your exchange/return policy?

L. does not accept exchanges and returns. All of our products are final sale.

ABOUT THE PRODUCT

 

CONDOMS: 

How are L. brand condoms manufactured?

L. condoms are manufactured according to FDA standards, ensuring that quality and safety are of the utmost concerns. A quality control team monitors every step of the manufacturing process and only the condoms that successfully pass the electronic testing are then sealed and package for our customers!

How do I use a condom?

For Directions for Use and other Important Information, look inside your box of L. condoms.

How effective are condoms?

Clinical trials have shown that if used correctly and consistently, latex condoms result in contraceptive efficacy rates of 95-98%.

Plus, other clinical studies confirm that high quality latex condoms - when used correctly and consistently - are a very effective barrier to the transmission of HIV, other sexually transmitted infections and also unplanned pregnancies.

What percentage of condoms are broken during use?

Research in the USA confirms low rates of slippage and breakage - both in the range of 0.4% to 2.3%.

Are condoms reusable?

No, condoms are never reusable.

I have some condoms that have expired according to the package. Can I use them?

No, do not use condoms that have expired according to the package.

Is it okay to store condoms in my wallet?

To prevent damage to your condoms, they should not be stored in your wallet. Unused condoms should be stored in their packs, in a cool dry place.

Can condoms be used with massage oil, baby oil, petroleum jelly, etc.?

No, condoms can be destroyed by such oils.

TAMPONS, PADS & LINERS: 

How much do regular tampons absorb?

6-9g

How much do super tampons absorb?

9-12g

How often should I change my tampon?

Every 4-8 hours

Will I get Toxic Shock Syndrome (TSS) using these tampons? / What are the risks of TSS with these tampons?

Using tampons comes with the risk of Toxic Shock Syndrome. However, L. tampons are free from ingredients and chemicals that are associated with a higher risk of TSS. Make sure to change your tampon every 4-8 hours to reduce your risk.

Why do I use more tampons when they are made with organic cotton vs. conventional tampons?

L. organic cotton tampons are free of ingredients and chemicals that increase absorbency, so you might notice that you change your tampon more frequently.

What is your packaging made of?

Environmentally-friendly plastic (PET) and is recyclable. PET is globally recognized as safe & non-toxic.

Is the packaging recycled?

No.

Where are they made?

Pads/Liners are made in Italy. Tampons are made in Slovenia.

Is there BPA in the plastic tampon applicators? Or packaging?

No, they are both BPA-free. 

Health and L.

 

What is an STI?

STI or Sexually Transmitted Illnesses are diseases that are passed on through body fluids such as semen, vaginal fluids, and blood during vaginal, anal or oral sex. Latex condoms act as a barrier to prevent these fluids from being exchanged.

Why should I use a condom?

Condoms are to protect yourself and your health. Excluding abstinence, the use of latex condoms is the best protection against the HIV virus and other STIs.

Am I at risk for STIs?

You are at risk if you are sexually active. Even for those in a long-term, monogamous relationship are at risk for STIs. L. would like to remind you that when you have sex with someone, you are exposed to those they have had sex with before you.

What can I do to protect myself from STDs?

The only way to be 100% safe from STIs and HIV/AIDS is to avoid all sexual activities. If you are going to have sex, the correct and consistent use of latex condoms can help protect you from many STIs including HIV/AIDS. Your partner may have an STI and not even know it. Using condoms is the best way to protect yourself.

GET INVOLVED

 

How can I donate to the cause?

Buy L.products!

How can I be an intern?

Check out our Internship forms. We’d love to hear about your interest and experience!