Terms and Conditions - L. | Award-winning personal care products made with organic materials Skip to main content

Welcome to the thisisL.com website (the "Site") administered by THIS IS L. INC., also referred to as "L." or "L. International." We provide services to you subject to the terms and conditions set forth in this agreement (the "Agreement"). In addition, when you use any of our services you will be subject to the policies, terms and conditions applicable to such service, which are incorporated into this Agreement. We reserve the right to change this Site and these terms and conditions at any time. Accessing, browsing or using the site indicates your agreement to all the terms and conditions in this Agreement. Please read this Agreement carefully before proceeding.

Use of Site

You represent and warrant that you are at least 18 years old or visiting the Site under the supervision of a parent or guardian. Subject to the terms and conditions of this Agreement, we hereby grant you a limited, revocable, non-transferable and non-exclusive license to access and use the Site by displaying it on your internet browser only for the purpose of shopping for personal items sold on the Site and not for any commercial use or use on behalf of any third party, except as explicitly permitted by us in advance. Any breach of this Agreement shall result in the immediate revocation of the license granted in this paragraph without notice to you.

Except as permitted in the paragraph above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business unless explicitly permitted by us in advance. We reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, including, without limitation, if we believe that customer conduct violates applicable law or is harmful to our interests.

If you upload, distribute, or publish any content or material through this Site that (a) violates or infringes the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person; (b) is libelous, threatening, defamatory, obscene, pornographic, or could give rise to any civil or criminal liability under U.S or international law; or (c) includes any bugs, viruses, or other harmful code or properties, legal action will be pursued to the fullest extent.


The products available on our site are for your personal use only. You may not sell or resell any products you purchase or receive from This is L. Inc, including but not limited to our condom, tampon, pad, or liner products. Unless otherwise prohibited by law, we reserve the right to change or substitute any products offered, and the prices or descriptions of any products, at any time without any notice or liability to you or any other person. All items offered on our website are final sale, and we are unable to accept returns. All other inquires will be left to the discretion of THIS IS L. INC. and its employees.


To register and become a member of our Site, fill out the required fields and create a password to create a profile. Each time you use your log-in information, you will be deemed as authorized to access and utilize the Site in a way that aligns with the Terms of Services.

When placing your first order, we will request shipping and billing information. You agree that we may update your payment information at any time with information that is supplied to us from your bank or credit card. The payment information collected is subject to our Privacy Policy, which is hereby incorporate into our Terms of Service.

Returns & Refunds

L. does not accept exchanges or returns for any product. If you have an issue with your product, please contact us or 1 (888) 574-9646. 

Membership / Subscription Changes & Termination

If you enroll in one of our member programs, your membership and subscription in the program will remain in effect until it is cancelled. You may make changes to your membership and subscriptions at any time. The following may be updated by logging into your account on https://thisisl.com/account/login:

  • Shipping & billing information
  • Payment method
  • Delivery frequency of subscriptions, or outright cancellation

Cancelling Subscriptions

You may cancel your membership at any time online by logging into your account on https://thisisl.com/account/login and selecting “Cancel your subscription.” You may also call 1 (888) 574-9646.

Reviews and Comments

Except as otherwise provided elsewhere in this Agreement or on the Site, anything that you submit or post to the Site and/or provide us, including without limitation, ideas, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and will be treated non-confidentially. We will have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, translate, modify, reverse-engineer, disassemble, or create derivative works from such Submissions by any means and in any form. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit with any review, comment, or other Content in connection with such review, comment, or content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other Content that you post on this Site and that use of your reviews, comments, or other Content by us will not infringe upon or violate the rights of any third party. You cannot use a false e-mail address, pretend to be someone other than yourself, or mislead us or any third parties regarding the origin of any Submissions or Content. We have the right to remove or edit any Submissions for any reason.

Intellectual Property

The content of this Site, including all text, images, graphics, publications, photographs, videos, audio clips, and software, and the assembly and arrangement of such items (collectively, "Content"), belongs exclusively to This is L. Inc. or its affiliates and is protected by U.S. and international copyright laws. ThisisL.com, L., Love Begins with L., World Changing Sex, (and design), and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of L. International, LLC, or its affiliates. The use of any of our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to this Site. 

Typographical Errors

We have the right to refuse or cancel orders or subscriptions if a product or information is listed on the Site with a typographical error that incorrectly identifies the true price or service conditions of a product or service. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge.

Risk of Loss

All products purchased from the Site are made pursuant to a shipment contract, which means that the risk of loss and title for such items pass to you upon our delivery to the carrier.


We have the right to terminate the Agreement or revoke any and all of your rights granted under the Agreement with or without prior written notice. Upon termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this Agreement will not affect the respective rights and obligations of the parties arising before the date of termination.

Notice on Medical Advice

This Site does not provide medical or other licensed professional advice. Nothing stated or posted on our website should be taken to be or construed as medical advice. All information on the site is provided to be informational only.

This Site is not to be used as a substitute for professional opinions or help. Always seek the advice of a physician or other qualified health provider with any questions you may have regarding any medical conditions. Do not disregard professional medical opinions or delay in getting help because of any information available on our Site.

International Use

This Site can be accessed from countries other than the United States, but may contain products or references to products that are not available outside of the United States. Any such references do not imply that such products will be made available outside the United States. If you access and use this Site outside the United States you are responsible for complying with your local laws and regulations.

Disclaimer and Limitation of Liability

This Site and the products, services and transactions offered through it are provided by us on an “as is basis”. We make no representations or warranties, express or implied, as to the operation of this Site or the content or products included on this Site. To the full extent permissible by law, we disclaim all warranties, express or implied. This Site may include inaccuracies, mistakes or typographical errors. We do not represent or warrant that the Content of this Site will be uninterrupted or error free. To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this Site, including, but not limited to, indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages will not exceed the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

You agree to indemnify, defend, and hold harmless THIS IS L. INC., it’s officers, directors, employees, suppliers, and any other representatives of the company from and against all losses, liabilities, expenses, or damages.

External Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

Applicable Law

This site is controlled and administered by us in Cincinnati, Ohio. Your use of this site shall be governed in all respects by the laws of the state of Ohio, U.S.A., without regard to choice of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Site shall be in the state or federal courts located in Hamilton County, Ohio.


We are entitled to specific performance, injunctive relief, or both, for any breach or threatened breach of this Agreement. In addition to any damages that we may be legally entitled to recover, we will also be entitled to recover reasonable expenses of any form of dispute resolution, including, without limitation, attorneys' fees. No right or remedy is exclusive of any other. No instance of waiver by us of our rights or remedies under these terms and conditions will imply any obligation to grant any similar, future or other waiver.


Any dispute relating in any way to your visit to the Site or to the products you purchase through the Site will be submitted to confidential arbitration in Cincinnati, unless you have violated or threatened to violate our intellectual property rights. In that case, we have the right to seek injunctive or other appropriate relief in any state or federal court in the State of Ohio. You hereby consent to and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in the state and federal courts of Ohio. Arbitration under these Terms of Use will be conducted pursuant to the Commercial Arbitration Rules then prevailing at the American Arbitration Association. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement will be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned.


If any these provisions will be deemed invalid, void, or for any reason unenforceable, that condition will not affect the validity and enforceability of any remaining provision.


Last updated: January 8, 2020